Privacy Policy

Effective date: September 30, 2025

Acosta Sewers (“Acosta Sewers,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit AcostaSewers.com (the “Site”), contact us, or use our services.

Contact Us

9640 Stonehurst Ave, Sun Valley, CA 91352
Phone: 818-248-3355
Email: INFO@ACOSTASEWERS.COM
Social: Instagram (linked from our Site)

1) Information We Collect

– Identifiers & Contact Info: name, phone, email, service address, city/ZIP.
– Service Details: descriptions of your plumbing/sewer issue, photos/videos you upload or text to us, preferred appointment times, job notes.
– Payment Information: if you pay online or by invoice, limited details necessary to process payment (we use third-party processors; we do not store full card numbers).
– Communications: calls, emails, texts, chat transcripts, and reviews/testimonials.
– Usage Data & Cookies: IP address, device/browser type, pages viewed, timestamps, referring URLs, and analytics/cookie data.
– Social Media: interactions with our Instagram page and any messages you send to us there (subject to the platform’s own privacy policies).

2) How We Use Information

– Provide, schedule, and complete services; generate estimates and invoices.
– Communicate with you (confirmations, updates, customer support).
– Process payments and prevent fraud.
– Improve the Site, services, and user experience; perform analytics.
– Marketing and retargeting (where permitted), including sending service reminders and promotions (you may opt out).
– Comply with legal obligations and enforce our Terms.

3) Cookies, Analytics & Ads

We (and service providers) use cookies and similar technologies to run the Site, remember preferences, analyze traffic, and measure marketing performance. You can adjust browser settings to block cookies; some features may not function properly. We may use analytics and advertising tools that collect usage data for aggregated insights and (where applicable) interest-based advertising.

4) How We Share Information

– Service Providers/Contractors: scheduling, dispatch, field service apps, cloud hosting, payment processing, communications, analytics, and marketing vendors.
– Legal & Safety: to comply with law, respond to lawful requests, or protect rights, property, and safety.
– Business Transfers: in a merger, acquisition, financing, or sale of assets, information may be transferred as permitted by law.

We do not sell personal information. We also do not “share” personal information for cross-context behavioral advertising as defined by California law unless explicitly stated in an updated version of this Policy (and then we will provide an opt-out mechanism).

5) Retention

We retain personal information only as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements.

6) Security

We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

7) Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from them.

8) Your Choices

– Marketing Opt-Out: You can opt out of promotional emails by using the “unsubscribe” link or emailing us. For texts, reply STOP.
– Cookies/Tracking: Adjust browser settings or use cookie preference tools where available.
– Access/Update: Contact us to access or correct your information.

9) California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:
– Know/Access: request the categories and specific pieces of personal information we collected about you.
– Correct: request correction of inaccurate personal information.
– Delete: request deletion of personal information (subject to legal exceptions).
– Opt-Out of Sale/Sharing: we do not sell or share personal information as defined by CA law.
– Limit Use of Sensitive PI: we do not use sensitive personal information to infer characteristics or for purposes beyond those allowed by CA law.
– Non-Discrimination: we will not discriminate against you for exercising your rights.

How to Submit a Request: Email INFO@ACOSTASEWERS.COM or call 818-248-3355. We will verify your identity (e.g., by matching details we already have). You may authorize an agent to act on your behalf with proof of authority.

Categories Disclosed for a Business Purpose in the Past 12 Months: Identifiers/contact info, service details, payment and transaction info, usage data—primarily to service providers (hosting, analytics, payments, scheduling/dispatch, communications).

10) Do Not Track

We currently do not respond to browser “Do Not Track” signals.

11) Third-Party Links

Our Site may link to third-party sites (including Instagram). We are not responsible for their privacy practices. Review their policies before providing information.

12) Changes to This Policy

We may update this Privacy Policy periodically. The “Effective date” above reflects the most recent version. Material changes will be posted on this page.

13) Contact

Questions or privacy requests: INFO@ACOSTASEWERS.COM | 818-248-3355 | 9640 Stonehurst Ave, Sun Valley, CA 91352